At Mercer, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our import and export services based in India. By accessing or using our services, you consent to the terms and practices described in this Privacy Policy.

Information We Collect:

We may collect the following types of information:

Personal Information: When you contact us or engage with our services, we may collect personal information such as your name, contact details, email address, and other relevant information necessary for providing our services and communicating with you.

Transaction Information: We may collect transactional details related to your import and export activities, including order details, shipping information, customs documentation, and other relevant information required for the successful completion of transactions.

Log Data: Like many websites and online services, we automatically collect certain information when you visit our website or use our services. This may include your IP address, browser type, operating system, referring pages, and other usage information.

How We Use Your Information:

We use the collected information for the following purposes:

To Provide and Improve Our Services: We use the information to facilitate import and export operations, connect buyers with sellers and producers, manage shipments, handle customs clearance, and provide efficient export documentation services. We also use the information to improve our services, enhance user experience, and develop new features.

Communication and Support: We may use your information to communicate with you, respond to inquiries, provide customer support, and keep you updated about our services, promotions, and relevant industry information.

Legal Obligations: We may process your information to comply with applicable laws, regulations, and legal processes, including but not limited to customs and export regulations.

Information Sharing and Disclosure:

We may share your personal information in the following circumstances:

Service Providers: We may engage third-party service providers to assist us in delivering our services effectively. These service providers have access to the necessary information to perform their tasks on our behalf and are obligated to protect your information.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to applicable privacy laws and this Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

Data Security:

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We utilize industry-standard security measures, including encryption, firewalls, and secure socket layer technology, to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:

You have certain rights regarding your personal information. You may have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights or have any concerns regarding the use of your information, please contact us using the contact information provided below.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of our services after the changes are made will indicate your acceptance of the updated Privacy Policy.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us